We all communicate, every day, all of the time. So why can communications go so wrong in the workplace? Sometimes it is because the wrong methods are used at the wrong times, and sometimes it is because the communications process becomes too complicated and bogged down in corporate jargon. Effective Communications in easy steps offers clarity in the world of corporate communications. There is no blue-sky, synergy-based, customer-centric thinking here; just informed, clear, practical and common sense advice on how to use communications to actually get the right message across to the correct audience. Written by two communications experts, with over 25 years experience between them, the book will show you how to: Create a practical Communications Strategy that worksUnderstand how, and why, to evaluate your strategyBuild and maintain websites that keep deliveringUnravel the mysteries of social mediaExplode the myths about communications at workGet your message across using the right channel to engage your audience. Communications in the workplace should be a simple thing and, with Effective Communications in easy steps to guide you, it really can be.
Are you looking to up your game as a communicator? Are you struggling to get your message out, or not sure how to combat the nerves? Are you having trouble getting your message across to others? "How to Communicate Effectively" is a great guide to help you make a move from simply talking to being someone who people admire and respect as an effective communicator. Mastering the skills of communication can be a complex and daunting task, but those complexities are broken down into 7 easy and actionable steps. When you communicate, there are many things to consider and so many levels to assess. As a person who is communicating a message or task, you have to gain the buy-in of the other party. As a person who is resolving conflict, you have to be able to assess the situation and not form a judgment in one way or another. The guidance you can gain from within these chapters will help you to grow as a communicator but also as a person. As you progress on the road to effective communication, you will learn many tips and tricks that can help you achieve goals you may not have realized were possible. YOU WILL LEARN- Why listening is an important step in communicating.- How to become an engaged listener.- Techniques for reading non-verbal signals.- Why it is important to understand non-verbal cues.- How to manage your stress or nerves.- How to be direct.- Why confidence is important.- How to build your confidence.- Why building relationships is essential to effective communication.- The PIP approach for handling presenting or dealing with conflict.- And much more.Regardless of where you are on your journey as a communicator, this can provide you with a guide for success. The ball is in your court. Let's see what you can do to make opportunities happen!
Are you struggling to stay afloat in a sea of paperwork, emails, meetings and an ever-growing to-do list? Are you working longer and longer hours in a vain attempt to catch up and, any time you do, they drop another pile of work on you? Don’t worry, you are not alone and help is at hand. You don’t need work to longer hours or even harder, you need to work smarter by making the time you spend at work really effective. You can do it and you will be amazed at how much more you can get done when you optimize your time. Effective Time Management in easy steps will show you how, not just by working more effectively now but also how to plan your future career. And you’ll have more free time outside work plus the energy to enjoy it. This book will show you, in easy steps, how to: Understand what you spend your time on now and how much of it is wastedIdentify your long-term goals and plan how to get thereIdentify the things that really matter and prioritize themHow to use your time most effectively and organize your workUnderstand how to read, write, use the 'phone and manage emails effectivelyLearn how to say No and deal with interruptionsMake meetings more effectiveMake the most out of home workingReduce stress and make the most out of lifeDevelop your own personal action plan Table of Contents IntroductionTime FliesPrioritiesMore on TimeGetting OrganizedSaying NoDistractionsEffective MeetingsEffective DelegationHome WorkingStressLife and EverythingPersonal Action Plan
Effective Project Management in easy steps will show you how to make sure your project is successful. It focuses on the key skills a manager needs to develop for a smooth running project, and a timely arrival at the finishing line. It includes examples for most key documents such as the terms of reference, business case and project plan. It addresses team building and good communications. It covers the typical project stages with helpful lists of applicable tasks and deliverables, which effectively provides a blueprint for planning an entire project. This up-to-date primer covers all key trends in project management including a chapter on Agile Project Management. If you're a first time project manager, let this book take you through the essential project stages in easy steps, and take note of the applicable tasks and deliverables. If you're an experienced project manager, this book provides a valuable source of inspiration for making projects run smoothly and satisfactorily. Covering risk-management together with insights on how to plan, lead, organize and control a project - simply a fountain of knowledge!
Management Basics in easy steps, 2nd edition offers practical tips, information and common-sense advice based on the author’s 40 years’ hands-on experience of management – now updated to reflect advances in technology and changes in the wider working environment. Whether you are an experienced manager or about to take up your first management job, Management Basics in easy steps, 2nd edition will be of real help to you in the workplace. It is a lively, easy-to-read book, full of tips and simple, practical things that have been put into practice in the real world and shown to work where it matters – in the workplace. Tony Rossiter’s clear, humorous writing style and comprehensive content make Management Basics in easy steps, 2nd edition a compelling must-read for anyone with a management role. His management tips and advice will show you: · How people skills help you put into practice all the technical skills needed by a manager · How to manage your staff, your colleagues, your customers and even your boss · How to organise yourself and make the most effective use of your time · How to focus on the vital 20% of your work that accounts for most of the results · How to win the respect and trust of your team and make it the best · How to select the right person to join your team · The art of effective delegation · How to make effective use of digital tools, online networks and social media · How to cope with change and see it not as a threat but as a great opportunity This second edition has been revised to include the changes in management practices since the first edition, which was published in 2011, including: · The increased importance and use of digital tools, business and performance management software, and social networks (e.g. LinkedIn, Slack, Yammer, Scoro, Twitter, Facebook) · Increased focus on diversity and inclusion · Implications of new data protection legislation · Less tolerance of unacceptable workplace behaviour such as bullying and sexual harassment · More recognition of the importance of the culture of an organisation · A move away from traditional, command-and-control hierarchies towards more flexible working – working from home, better work/life balance, teamwork, collaboration, matrix structures, trusting and empowering those at the coal-face · A move away from fixed appraisal systems and formal training towards continuous feedback, coaching and personal learning (e-learning, distance learning) · More refined recruitment (use of LinkedIn etc) Comes with useful worksheets – a complete guide for easy reference.
Working from Home in easy steps helps you adjust and manage working from home successfully, including: · The benefits and drawbacks of home working. · Creating the best workspace for you, your home and your family. · Getting the most suitable IT hardware and software in place. · Managing your time for the best productivity. · Setting goals and to-do lists. · Considering family and friends while you’re working. · Keeping in touch with colleagues and contacts. · Taking time for physical and mental health and wellbeing. · Supporting and managing staff remotely. An indispensable guide for those adjusting to working from home as well as for managers new to supporting staff working from home. Table of Contents 1. Introduction 2. Why work from home? 3. Drawbacks 4. Workspace 5. Time management 6. Daily routine 7. Goals and to-do lists 8. Friends and family 9. Communication 10. Information technology 11. Health 12. Expenses and taxes 13. Branching out 14. Supporting a home worker 15. Conclusion
To negotiate: to confer with others in order to reach a compromise or agreement. That’s the dictionary definition. It’s something we do every day, like it or not. We can’t avoid it. It doesn’t have to involve contracts or business deals. It might just mean agreeing a deadline for the task you’re working on, sorting out office accommodation or equipment for a new member of staff, or talking to your boss about your vacation plans. Discussions of this kind may not be thought of as negotiations. But often, in order to arrive at a solution all the interested parties can accept, you need to settle for less than you would ideally like. You need to give and take – in other words, to negotiate. Negotiations don’t have to be formal exchanges with a set agenda conducted around a table. They can be formal or informal; internal (with colleagues in your own organization) or external; bilateral (involving just one other party) or multi-party. They come in all shapes and sizes. They can take a couple of minutes or a couple of months. Whether you have to negotiate contracts, you’re in sales and have to negotiate with customers or your organization has overseas interests and you’re involved in international negotiations, the principles and techniques of effective negotiation apply to all of these scenarios. Effective Negotiations in easy steps will show you how, in the familiar In Easy Steps style, with clear and easy steps and explanations, colour illustrations and hot tips.
Start an Online Business in easy steps, 2nd edition will show you how to research, prepare and run your own online business and will also give you the tools and the confidence to be able to explain to other staff members, clients, potential suppliers and of course customers, about what your online business is, and what it can do for them. Now fully updated for today’s online market, it will guide you through: · Planning, registering, and financing your business. · Setting up your business online, and marketing it effectively. · Monetizing your site. · Managing and retaining customers. · The tricks of the trade to earn more from your website, and much more to make your site successful! This book is intended for entrepreneurs, employees, employers, parents, students... in fact anyone interested in starting a business online no matter what their level of experience. It is for the non-techie who wants to be involved with every facet of setting up and running their own e-business. Whether you have a great idea for an online business but don’t know where to start, or you’ve just launched your online shop and need to attract customers, this book is for you! Table of Contents: 1. Start an Online Business 2. Business Planning & Finance 3. Setting Up Online 4. Monetizing Your Site 5. Supply Chain 6. Marketing Your Online Business 7. Customer Relationship Management 8. Useful Resources
A certainty in life is that things will change - sometimes very slowly, sometimes quicker than we would like, sometimes bringing new experiences we enjoy and at other times those we would prefer to avoid. While change may be certain, our natural aversion to it creates conflicting pressures. Failure to recognise and address these conflicts is the main reason why change initiatives do not produce the gains, growth and security anticipated. This book will help you to understand what drives change in your organisation, how to identify the influencers of change and get them on your side, how to deal with negative reactions and how to create and implement an effective business plan for change. In this guide: Why change happens How the status quo provides positive and negative influences on change Recognising what drives change in your organisation How to recognise and deal with barriers to change How organisations traditionally respond to change at various levels.
Access 2016 in easy steps neatly demonstrates the important functions of Access 2016 in a clear and concise manner, so you can get going quickly with this popular database application. Areas covered include: Optimizing database design Creating Tables to store data in formatted fields Using handy templates to give you a head start Defining relationships between data Importing and exporting of data Making queries to extract specific data Producing Forms for data entry Constructing Reports for data presentation Sharing your database to impress your colleagues! Whether you’re upgrading to Access 2016 or new to the database concept, use this guide to learn the key features constructively and get more out of Access 2016 – in easy steps! Contents Getting started Designing databases Creating Tables Defining relationships Handling data Querying databases Issuing SQL commands Producing Forms Fine-tuning Forms Constructing Reports Sharing Access
PHP and MySQL in easy steps, 2nd edition teaches the user to write PHP server-side scripts and how to make MySQL database queries. It has an easy-to-follow style that will appeal to: · - anyone who wants to begin producing data-driven web pages · - web developers wanting to add database interaction to their web sites · - the programmer who quickly wants to add PHP and MySQL to their skills set · - the hobbyist who wants to begin creating scripts for upload to their own ISP · - the student, and to those seeking a career in computing, who need a fundamental understanding of server-side programming with PHP and MySQL PHP and MySQL in easy steps, 2nd edition demonstrates by example how to produce data-driven web pages using the powerful PHP scripting language and the popular free MySQL database server. The book examples provide clear syntax-highlighted code showing how to selectively insert and extract data from databases for presentation on your web browser. PHP and MySQL in easy steps, 2nd edition begins by explaining how to install a free web server, the PHP interpreter, and MySQL database server, to create an environment in which you can produce your very own data-driven server-side web pages. You will learn how to write PHP server-side scripts and how to make MySQL database queries. Examples illustrate how to store and retrieve Session Data, how to provide a Message Board, and how to create an E-Commerce Shopping Cart. This book assumes you have no previous experience of any programming or scripting language so is ideal for the newcomer to PHP and MySQL technologies. Covers MySQL 8.0. Contents · Getting started · Performing operations · Controlling progress · Producing forms · Assembling tables · Handling data · Connecting databases · Registering users · Providing forums · Processing shops