Released on 2009-02-09Categories Business & Economics

Supervision in the Hospitality Industry, Study Guide

Supervision in the Hospitality Industry, Study Guide

Author: John R. Walker

Publisher: John Wiley & Sons

ISBN: 9780470284728

Category: Business & Economics

Page: 144

View: 672

Human resources are led, not managed. Supervision in the Hospitality Industry: Leading Human Resources, Sixth Edition is about leading the people who cook, serve, tend bar, check guests in and out, carry bags, clean rooms, mop floors—the people on whom success or failure of every hospitality enterprise depends. It is a book about first-line supervision, written especially for the beginning leader, newly promoted supervisor, or anyone planning a career in the hospitality field. Even experienced managers will find if full of useful ideas and insights. Revised and updated to include increased coverage of contemporary diversity initiatives, with information on recruitment and retention, and additional profiles of individuals and companies, Supervision in the Hospitality Industry provides a basic understanding of a leader's role and responsibilities applied to the hospitality industry.
Released on 2020-12-10Categories Technology & Engineering

Supervision in the Hospitality Industry

Supervision in the Hospitality Industry

Author: John R. Walker

Publisher: John Wiley & Sons

ISBN: 9781119749202

Category: Technology & Engineering

Page: 400

View: 481

Supervision in the Hospitality Industry, Ninth Edition, is a comprehensive primer designed for beginning leaders, new supervisors promoted from an hourly job, and students planning for careers in the hospitality industry. Covering each essential aspect of first-line supervision, this market-leading textbook helps readers develop the practical skills and knowledge necessary for effectively supervising hospitality workers at all levels of an organization, including cooks, servers, bartenders, front desk clerks, porters, housekeepers, and janitorial staff. Topics include planning and organizing, communication, recruitment and team building, employee training, performance effectiveness, conflict management, and more. The text's unique approach to leading human resources — combining fundamental leadership theory and the firsthand expertise of hospital industry professionals — enables readers to master concrete, results-driven leadership methods and overcome the everyday challenges faced in the real world. Principles of good leadership and supervision are presented in clear, easy-to-understand language and are reinforced by numerous examples, case studies, discussion questions, and activities. The ninth edition of Supervision in the Hospitality Industry remains the ideal text for students and practitioners alike, delivering a basic yet comprehensive knowledge of the different elements of the supervisor's job while helping develop the leadership qualities needed to succeed as a hospitality professional.
Released on 2015-12-29Categories Technology & Engineering

Supervision in the Hospitality Industry

Supervision in the Hospitality Industry

Author: John R. Walker

Publisher: John Wiley & Sons

ISBN: 9781119251958

Category: Technology & Engineering

Page: 400

View: 853

Supervision in the Hospitality Industry, 8th Edition focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. A market leader, this text is widely used by thousands of students training for a career in the hospitality industry and current hospitality supervisors alike. Supervision is unique in that it does not solely rely on the supervisor’s point of view; instead, it considers the viewpoints of all levels of associates to create an informed picture of management and supervision in the hospitality industry.
Released on 2013-05-03Categories Business & Economics

Supervision in the Hospitality Industry (AHLEI)

Supervision in the Hospitality Industry (AHLEI)

Author: Raphael R. Kavanaugh

Publisher: Pearson Higher Ed

ISBN: 9780133475326

Category: Business & Economics

Page: 403

View: 150

This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. Introduce students to the supervisory skills they’ll need to succeed in a hospitality career. They will be prepared to meet the expectations of management, employees, and guests. SUPERVISION IN THE HOSPITALITY INDUSTRY, 5/e features revised procedures for managing conflict; expanded information on motivation, including a discussion of on-boarding; new information on the role of technology and social media on recruiting and reference checks; new information on the costs and benefits of training; and a discussion of the use of technology for employee scheduling, including scheduling software and company intranets. This book also provides resources to help students create a professional development plan for their career. Authors: Jack D. Ninemeier, Ph.D., CHA, CHE, and Raphael R. Kavanaugh, Ed.D., CHA
Released on 2002-09-10Categories Business & Economics

Supervision in the Hospitality Industry

Supervision in the Hospitality Industry

Author: Jack E. Miller

Publisher: Wiley

ISBN: 0471396893

Category: Business & Economics

Page: 496

View: 302

* Covers all areas related to managing employees in foodservice and hotel operations, from communication, recruitment, and training to performance evaluation, discipline issues, and delegation. * Each chapter features new, up-to-date material. * Expanded coverage of hospitality organizations through case studies and hotel industry examples.
Released on 2006-03Categories

Supervision in the Hospitality Industry (NRA)

Supervision in the Hospitality Industry (NRA)

Author: Jack E. Miller

Publisher:

ISBN: 0471771481

Category:

Page: 144

View: 470

With updated coverage of technology and managing diversity in the workplace, Supervision in the Hospitality Industry, Fifth Edition provides hospitality professionals and students alike with the tools that they need to be effective managers in their organizations.
Released on 2008-03-03Categories Business & Economics

Introduction to Management in the Hospitality Industry, Study Guide

Introduction to Management in the Hospitality Industry, Study Guide

Author: Clayton W. Barrows

Publisher: John Wiley & Sons

ISBN: 9780470285466

Category: Business & Economics

Page: 224

View: 954

Students seeking management careers in hospitality will enter a dynamic industry filled with opportunities. The rewards are many, but so are the challenges. Today's hospitality managers must deal with such complex factors as globalization, terrorism threats, ecotourism, internet commerce, new business and financial models, and rapidly changing consumer demands. Introduction to Management in the Hospitality Industry, Ninth Edition, gives students the industry know-how and the management skills needed to thrive in all aspects of the field, from food service to lodging to tourism. In this latest edition, authors have brought the text thoroughly up to date by featuring new and emerging companies, new technologies, and new ways of doing business. Covering everything from careers to operations to finance, the text offers the most comprehensive and engaging introduction to this exciting field. Upon successful completion of this text, readers will have a strong grasp of the many facets of the hospitality industry. Moreover, they'll understand the issues and challenges facing managers in the industry and the many possible career paths that await them.
Released on 2019Categories Hospitality industry

Supervision in the Hospitality Industry

Supervision in the Hospitality Industry

Author: Jack D. Ninemeier

Publisher:

ISBN: 1949324192

Category: Hospitality industry

Page: 392

View: 961

This market-leading textbook expertly introduces students to supervision and management skills essential to a successful career in hospitality. Dr. Ninemeier, drawing on his considerable industry experience and insight, takes a fresh look at the Supervision course, expanding coverage of topics critical to the workforce today. Building on substantial foundational coverage of concepts and skills, the sixth edition also includes themes around employee professional development and career building, creating guest-centric experiences, cultivating diverse and inclusive culture, and the many uses of technology in the industry. The sixth edition of Supervision in the Hospitality Industry has undergone extensive changes to reflect the most current practices for engaging with employees. New content focuses on the following topics: Employee empowerment, professional development, and career building, Creating guest-centric experience, Leveraging technology, Making connections. Each chapter also includes two new "real world" case studies to engage students and take their learning to the next level"
Released on 2009Categories Business & Economics

Human Resources Management in the Hospitality Industry

Human Resources Management in the Hospitality Industry

Author: David K. Hayes

Publisher: John Wiley & Sons

ISBN: 9780470084809

Category: Business & Economics

Page: 490

View: 409

A comprehensive guide to managing human resources in the hospitality industry Managing human resources in the hospitality industry presents special challenges, including highly diverse employee backgrounds and roles, an ever-present focus on guest services, and organizational structures that often diverge from generic corporate models. By making such industry-specific concerns the cornerstone of its approach, "Human Resources Management in the Hospitality Industry" provides the definitive guide to successfully employing people in a hospitality organization. The book approaches hospitality human resource (HR) management as a decision-making practice that affects the performance, quality, and legal compliance of the hospitality business as a whole. Beginning with a foundation in the hospitality industry, employment law, and HR policies, the coverage includes recruitment, training, compensation, performance appraisal, environmental and safety concerns, ethics and social responsibility, and special issues. Throughout the book, "Human Resources Management in the Hospitality Industry" focuses on unique HR dilemmas faced by managers in the hospitality industry, including: Understanding the needs of a broad employee group, from hourly workers with tip credit eligibility questions to high-level accountants ensuring Sarbanes-Oxley compliance How hospitality managers who must act as one-person HR departments can make effective decisions and understand the consequences to themselves, their workers, and employers Working with labor unions in the hospitality industry using the labor-related legislation that affects the industry Managing employees in a global hospitality enterprise Practical and realistic case studies and numerous examples from various hospitality operations bring the material alive. Internet activities, learning objectives, "It's the Law" features, current events discussions, review questions, and other important features also help create a dynamic learning experience for readers. Written by two authors experienced in both hospitality management and education, "Human Resources Management in the Hospitality Industry" represents the most comprehensive, technically accurate, and valuable resource available on the topic.