Havertys Leather Sofa
Outstanding customer service at the Mall of Georgia, Buford, GA store. We replaced two leather recliners that we were unhappy with. The warranty had expired, but the provision replaced them without any hassle.
I would not hesitate to commit this storehouse, the sales stick, and management for whatever furniture needs you might have. We will use them again without hesitation. Not having auricular from Customer Service I called again on August 16, and spoke to a person named Athena. After some waiting she advised me that the technician had literal a report that he found the recliners met specification, whatever that means.
In any event that was not the impression neither given to me by the technician nor spoken to me at the time of his visit. She indicated that nothing would be done as respects all the recliners except for the one recliner that would have to be taken to the shop for repair.
Stancy of Lascassas, TN on Jan. 26, 2017Satisfaction RatingVery disappointed in the time it takes to repair my recliner. The motor went out and the recliner cannot be used for over a week because the leg rest is out. They are not accommodating on timeframe of when they can come. My husband and I both work and cannot take off to be at home at their assigned times in the am. My recliner has sat with the leg rest kicked out because it doesn’t work. I was hoping to see a fast proceed. Very disappointing.Helpful?YesNo
We ordered our furniture on August 15 and was give forth a hebdomad posterior. Furniture was cracked, glass was broken, and drawers didn’t work. We called Havertys and they made us submit pictures. Technicians were scheduled, and replacements were ordered. In the mail the day before our delivery we received a innocent shipping coupon from Havertys so we called. Even though we already purchased our drapery we thought since it hadn’t been commit they could apply the coupon. Havertys said they wouldn’t so we said we would cancel the management and just re-buy to get the innocent shipping. The customer service rep got a manager and he approved the free shipping.