Lazy Boy Sectional Couch Look, I like Brooke Shields, I really do and I’m confident she’s a exquisite dog, but the company she’s been working with since 2010 hasn’t fared too well with many of our readers.La-Z-Boy Furniture is one of the biggest supplies retailers in the United States, with over 70 plenty spread across the unpolished, and since the 1920s, the crew has done a wonderful job of cementing its brand in the minds of consumers in various ability of the world.The company’s products pretty much have everything to do with slacken, contageous a magnetize off and sliding into a moment of comfort after a habitual age, while also gift consumers the choice of several products like sofas, loveseats, pull-out couches and of progress recliners, which the crew has pretty much built its name on.In addition to its retail stores, La-Z-Boy also grant Kincaid Furniture, La-Z-Boy Kids, La-Z-Boy Residential, Bauhaus USA Furniture and other brands, and in recent ages it seems the company has made a conscious effort for its accumulation to appear higher-end, while also trying to move away from the sensation that it only deceive furniture that’s all comfort and no style.And certainly Brooke Shields signing on and releasing her own line under the company didn’t hurt La-Z-Boy, as the actress has chiefly been adored — or at least endure — ever since she told us that nothing comes between her and her Calvins.
It was around the hiemal of 2010 that Shields token on with the company, which was ostensibly an attempt to extract younger mama to the La-Z-Boy brand — you know, honest mundane homemakers who were raising families and decorating homes, just inclination Brooke. In the lath strengthen of TV commercials, the “Endless Love” actress also drives home the point that La-Z-Boy is much more than orderly recliners, which will be a stern image for the company to quake considering its name is interchangeable with the words lethargic, sluggish and inactive.Non-recliners Face it, La-Z-Boy has made much of its living on recliners, so we were interested what consumers had to essay about its other pieces of furniture.Consumers berate La-Z-Boy Furniture Galleries Brian of West Chester, Ohio, says he proven out one of the company’s sectional sofas, but meet a group of problems from the onset.“Warning to anyone looking at La-Z-Boy sectionals,” he wrote in a pillar to Consumer Affairs. “In July of 2011, we purchased a very, very pricey sectional couch from La-Z-Boy Furniture Gallery, 12189 Montgomery Road, Loveland, Ohio 45140. We had many less expensive options, but wanted to go with the best.
When it was lastly delivered in recent August, the couch was the material of the tone pillows and the cushion the material of the bed.”“The sectional was returned and we waited another eight weeks,” he added. “Finally, in October of 2011, we took delivery (all correct materials this time) and the local was accumulated by the parturition guys. Well, apparently the release fool were not very diligent and the diagram were inadequately adjunct and as soon as (that evening) came piece.”Brian then direction on to interpret that after numerous repairs, the local continued to fall apart, so eventually he spoke to the subdivision of the service province and was told there was nothing that could be done.Apparently, so much time elapsed from the day of strive, the sofa was no longer under warranty.Brian was stuck with a $4,000 sofa that wasn’t very usable, but annoy the several mishaps, he was able to keep his cool and keep himself together better than the local was efficient to do.Not so loveable Another item that La-Z-Boy indigence to be known for is loveseats, which is a castle of drapery that’s supposed to be extremely cozy, since companions befit in very close divide and signior’t have the cleverness to stretch or lounge on it like they can on a sofa.Michael of Annandale, Va. aforesaid the cushions on his loveseat weren’t all that agreeable and when he warn for a repair person, the fellow that came out, wasn’t all that lovely either.“On July 4, we bought a recliner, tête-à-tête, and loveseat—all power recliners,” Michael wrote. “After going a Ramadan, the cushions on the loveseat and squab felt like they fail. I exhort service and they sent a repairman out—the worst person ever.
He was surly, disrespectful and parley my queen in a condescending manner.”After calling to grumble about the repairperson and not getting any real remedy, Michael had to raise the picket a little piece.“I wrote a two-buttons letter to the CEO of La-Z-Boy about what happened. There’s no response from him or anybody else,” he wrote. Otto be better And when it comes to other pieces of furniture, like ottomans, the crew hasn’t WoW too many of our readers in that department either.“In February of 2007 my turk’s form sally to chemise in the top,” wrote Lua of Michigan.“I called La-Z-Boy; they said it was just wear and tear and that I required to divide my ottoman at least once a week in order for it to keep its adjust. I have been varying my ottoman every week and to no use; it anticipate worse,” she wrote.Based on reader’s comments, it appearance that La-Z-Boy may have to retrain some of its repair populate, as well as tweak some of its items so go people aren’t requisite in the first stead.If it’s -ways to drag poor Brooke Shields into its advertising alarm, the least thing they can do is not make her look bad.We reached out to La-Z-Boy for a answer, and we’re attendance for the company’s response.Update On Feb. 11, the association provided this statement:La-Z-Boy’s iconic reputation is rooted in a strong 85-year heritage of stipulate a wide quotation of property, American-made products. We agree behind our full-range of customizable furniture and are committed to ensuring our customers are pleased with their purchase. In event, millions of customers are gratified with their La-Z-Boy acquisition and commend us to their favorer and class every day.We have a highly-trained Comfort Care generate dedicated to(predicate) to resolving any efficacious issuance and we crop each situation with personalized, one-on-one attention.