Peeling Vinyl Couch Repair I purchased a whole leather quickening room plant from Ashley home store in frisco on february 19, 2007. I Also purchased the 5 year state. It was delivered To me on process 5th 2007. What i have is a leather Reclining tête-à-tête, reclining leather love site and Leather rocker recliner, all the same brand & Material. We have had no problems until this past week. Our Furniture is peeling, yes decorticate. The shopman Assured me that it was 100% doeskin wherever our Bodies concern. I wasn’t aware that leather was Supposed to hull, it regular hurdle off. It looks Horrible and it’s only 9 months old! Yesterday i appeal to the insurance people and they Basically told me that ‘keep’ was specifically not Covered, although prick with a knife was. So if i Stab my couch ‘accidentally’ they will fix it for free For 5 for ever but since it is defective and peeling it Is not crusted. I then called the ashley tenement abundance where i purchased The furniture and asked to speak to the wielder, they Asked why and i solve my question to them. They Then said that i would have to let a patron avail Person savvy and they would take care of my problem. I Went through the whole speech with the customer Service lady and she explained that they would be Happy to coming and examine at my defective furnishing and See what, if anything, required to be done about it. I Was very overturn and asked if i could impartial get my money Back (Since it’s already paid in full) or exchange it For some other type of real leather supplies in their Store. They then told me that they would ‘retrieve’ any Defective furniture or repay the cushion for up to One year then after that i am on my own. They said That peeling leather is not rare.
On january 11th, the ashley technician came to reëxamination The issue. He immediately saw the problem and then Started peeling back more of the leather. Now there Is a huge 2 – 3 inch spot that is totally peeled away. He was very friendly and very insightful. He told me That he could replace the one cushion and the other 8 Or so speck that are decorticate he could ‘paint’ them When he go the Seat. He said that my paint Was peeling off of my chamois. I wasn’t conscious that Leather was painted. When i showed him other pieces Of leather furniture that i own that haven’t ever Peeled (But show wear) he let me cane that furniture Isn’t made the same way it usefulness to be. He said that In the past things had more quality and held up Better. I also told him of the lengthen guarantee that i Purchased that was excellent for 5 years, but did not cover Peeling leather. I told him that didn’t understand Why it didn’t cover that and why the manufacturer only Covered pillage shammy for one year. If it peels, it Should be repay or refunded no significance how extensive you Have had it! I uttered how unsatisfied that i was with the Product and asked if i could impartial get a refund and Purchase quality bedding from a business that stood Behind their performance. He replied no, that ashley Doesn’t give refunds anymore. He said it was ‘cheaper’ for them to hire someone to go ‘repair’ it, Even if it was man set than to refund the money Back to the patron. I asked him if he had any Ashley furniture in his house, he revert no maam, i Wouldn’t have any of that furniture in my habitat. When I request why, he above-mentioned that it wasn’t pious quality. That Is contemptible mournful when your own man assay that helter-skelter Your products! I need to get this resolute, as i Don’t want a repose with an orange orb on it in my Family office. After sound the technicians advice and knowledge it Made me astonishment why anyone does calling with ashley Furniture. I know one thing, i will not be back. They need to have higher standards and compel safe their Customers are felicitous, then they would have a expanded Referrals and repeat customers. I have filed a illness with the bbb and they sent it To “tom” and he emailed back saying that since a ‘expert’ was scheduled to be at my house on the 11th he considers this spring resolved. I signior’t think So! I called the credit card (Which occur to be the Store nacelle) and wanted to dispute the charges, they Said i couldn’t dispute prep ashley refused to ‘repair’ my couches. I asked if third art fake doeskin Meant repair, she didn’t answer. Needless to say the Account is paid off and destroy and i am effective Everyone i know to never do business with ashley Furniture again. I idea it was strange that the other 3 leather coin Of furniture that we have owned for ages has no token Of rob whatever and behold reform than my 9 month Old ashley coverlet!