Raymour And Flanigan Leather Sofa

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Raymour And Flanigan Leather Sofa

Raymour Flanigan Leather Sofa Mark of West Seneca, NY on April 3, 2017Satisfaction RatingWe strive a Natuzzi set from Raymour and Flanigan several yonks ago which included the sofa, 2 cromwell chair and an turk. Over the beyond several weeks we advice that the divan was sinking in the middle and was obtainal worse over time. When I turned the sofa over to inspection it, I tell that the devise was broken and was drudging thru the bottom of the sofa to the stage that the frame was resting on the floor. This is the first season since we gotta the set that I had the sofa metamorphose over. When I behold at the bottom there was a white warning sticker that stated, “The assembly failure of the footing in the concavity indicated by the flight may cause ill to the frame.” The pedal was never attached to the causeuse when they speak it and over delay it did allow the shape to collapse and shatter. We took several photos and journey to the accumulation where we purchased the prepare.When we gotta to the provision we were directed to Customer Service. I was ready for a fight. We Asher all the photos to the rep. and they scheduled a repairman to arrive out to the tenement and reproof out the damage. It only took 5 days to get an stipulation. The repairman opened the bottom of the sofa and he told us that the sofa could not be restore, recover. He would make out his echo and shape it in and the store would get back with us. We felt all feeling was lost at that appoint and I brush my attorney to get expert for a fight.Within an hour of the repairman allowance, Customer Service call me and aforesaid what the repair detail stated that the sofa could not be firm and they were going to replace the sofa with a brand new one. We were shocked to say the least. They were unhesitating to liberate the squab to us within the next 3 days, but we’re not doings to be Seat. I am gratified to say that the kind-new sofa come today, same kind and color and yes the center foot was installed. The bottom line is that in this case Raymour and Flanigan took concern of this customer as not many party would. We cannot say enough nearly how well they handled our case and made good on true patron indemnification. We have buying furniture in the past from them and will persist in the forward. I am telling this flat to anyone I can long you don’t appear across too many dexterous endings in the narrate business anymore. Thank you Raymour and Flanigan!Helpful?YesNo

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