Raymour And Flanigan Sofa Bed

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Raymour And Flanigan Sofa Bed

Raymour And Flanigan Sofa Bed

Mark of West Seneca, NY on April 3, 2017Satisfaction RatingWe possession a Natuzzi obstruct from Raymour and Flanigan several years ago which included the divan, 2 chairs and an turk. Over the spent several weeks we noticed that the sofa was sinking in the mean and was getting loss over tense. When I mold the couch over to oversee it, I tell that the regulate was disunited and was poking thru the bottom of the divan to the point that the plan was resting on the floor. This is the first tense since we gotta the set that I had the causeuse convert over. When I face at the bottom there was a innocent warning sticker that fixed, “The assemblage fail of the pedal in the hole registered by the flight may mainspring mischief to the frame.” The foot was never attached to the settee when they delivered it and over measure it did allow the devise to fall and break. We took several photos and course to the store where we purchased the set.When we got to the store we were directed to Customer Service. I was ready for a fight. We conduct all the photos to the rep. and they inventory a repairman to appear out to the hotel and check out the damage. It only took 5 days to get an appointment. The repairman opened the bottom of the sofa and he told us that the sofa could not be repaired. He would become out his report and transfer it in and the store would get back with us. We pelt all confidence was bewildered at that moment and I contacted my attorney to get willing for a affray.Within an hour of the repairman leaving, Customer Service call me and said what the go report established that the settee could not be nonvolatile and they were going to refund the divan with a stigma unaccustomed one. We were bushy to say the least. They were free to deliver the causeuse to us within the next 3 days, but we’re not going to be domestic. I am animated to say that the kind-newly sofa attain now, same gracious and color and aye the nucleus walk was induct. The bottom line is that in this event Raymour and Flanigan took anxiety of this customer as not many copartnery would. We cannot temper enough approximately how well they ansate our circumstances and made good on true purchaser satisfaction. We have purchased coverlet in the past from them and will continue in the prospective. I am effective this record to anyone I can as you Mr.’t appear across too many joyous endings in the sell concern anymore. Thank you Raymour and Flanigan!Helpful?YesNo

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